A facilitated, output-focused workshop that helps a team map how distress and escalation develops over time, agree stage-specific early indicators, and define what effective support looks like at each stage. It is designed to produce clear, usable outputs rather than a theoretical discussion.

This workshop is used across children’s and adult services, including schools, residential settings, family homes, supported living, and community services. It is especially useful where escalation risk is increasing, multiple teams are involved, or plans are not being implemented consistently.

The full-day workshop includes: • A shared, step-by-step map of how distress typically builds over time for this person (including early warning signs, escalation, crisis, and recovery) • Clear, observable descriptions of what staff are seeing at each stage (so people are using the same language) • Agreement on what counts as “crisis” and what decisions change at that point • Practical guidance on what to do early, what to do as escalation increases, what to do at crisis, and what supports recovery • Clear recommendations on what needs changing in the current support plan so it can be implemented consistently under pressure • Identification of what commonly causes re-escalation after an incident and what helps to protect recovery • A simple monitoring template to track intensity and patterns over time (so you can see whether things are improving) • A small set of “must not drift” practices to protect consistency across staff, settings, and shifts It also addresses common myths and misunderstandings about escalation, reactive strategies, and “reinforcement” — so teams stay practical, safe, and consistent rather than defaulting to blame or assumptions.

Why this matters This workshop produces stage definitions and practical guidance based on what people have actually observed in real situations. Without participants who know the person and have directly witnessed distress and escalation, the workshop risks becoming too general — and the outputs will be less reliable, less implementable, and less useful for preventing future escalation. Minimum requirement • Direct staff and/or family members who have directly observed and supported during incidents (including early signs, escalation, crisis and recovery where possible). Strongly recommended (where possible) • Family involvement • A manager / practice leader / clinical lead (so decisions are held across shifts) • Wider professionals involved in care planning (for example education, social care, health) • Where appropriate, representation from the commissioning team (ICB / Local Authority) to support shared thresholds and governance This is usually a carefully coordinated session, and we support with brief pre-work prompts so the right people are in the room.

Standard format: Full-day workshop. This is a facilitated, working session — not a lecture or “chalk and talk” training. Slides are minimal. The day relies on active involvement from the people present, structured discussion, and building the outputs live. In-person delivery typically uses flip charts, post-it notes, paper-and-pen mapping, and facilitated group work. Online delivery uses digital whiteboards, breakout rooms, and structured prompts so the same outputs are produced collaboratively. Delivery mode is agreed in advance based on complexity, the number of stakeholders who need to attend, and what will make it easiest to coordinate the right people in the room.

You leave with outputs you can use immediately in: • support plan updates and daily routines • incident review and learning • staff coaching, supervision, and shift handovers • multi-agency coordination • quality assurance and governance Optional follow-on support is available where you want help translating the outputs into updated documentation, routines, and team habits.

Core package (included as standard) — £1,050 Full-day workshop plus post-workshop outputs pack. • 6 hours delivery (facilitated workshop) • Up to 6 hours post-workshop output finalisation Outputs pack includes: a shared escalation map, observable stage definitions, crisis thresholds and decision points, stage-matched response guidance, support plan update guidance, re-escalation and recovery notes, monitoring template(s), and fidelity anchors. Travel (if in-person): charged at £0.45 per mile and agreed at booking. __________________________________________________________________________________________ Option 1 — Supervised implementation (time-limited) — £1,525 Includes the Core package plus 4 × 75-minute supervision sessions (5 hours total), delivered online over an agreed implementation window. Sessions support embedding, review early monitoring data, check fidelity, troubleshoot barriers, and agree practical adjustments. Additional supervision can be booked at our standard hourly rate. Travel (if in-person): charged at £0.45 per mile and agreed at booking. __________________________________________________________________________________________ Option 2 — Full implementation support (time-limited) — £2,190 Includes the Core package plus a structured implementation support window. Beyond Thrive provides active support to embed the outputs into day-to-day practice, including monitoring set-up, team briefing, leadership oversight, and drift prevention. Travel (if in-person): charged at £0.45 per mile and agreed at booking. __________________________________________________________________________________________ Commissioning & next steps Most engagements begin with a short scoping call. Scoping call We confirm the purpose of the workshop, the right participant mix, what you need the outputs to achieve, and the most appropriate implementation support option.